Shipping policy
Gibson Outdoors uses Australia Post as our preferred shipping partner and your shipping rates will be calculated at checkout based on their flat rate shipping charges.
Sendle has been added to Gibson Outdoors as a shipping Option - Select Domestic when selecting your post option to use Sendle.
Due to our location we use a Sendle Drop Off point to ensure faster collections and delivery's. Your parcel will say its being delivered from Hastings.
Due to COVID-19 Australia post are experiencing delays in their regular service times. Please be mindful of this when placing orders.
We ship Australia wide - Using Australia Post, Sendle and their affiliate shipping partners.
Please allow up to 3 business days for us to pick & pack your order. If you need a product urgently contact sales@gibson-outdoors.com before ordering and we will do our absolute best to accommodate your request.
You will receive a notification once your order ships - which can be tracked via its Australia Post tracking number.
On occasion we may ask our suppliers to ship direct to you if we have sold out of an item. This may mean you receive multiple parcels for one delivery - you will not be charged extra shipping for this.
The item i want to purchase is a pre-order.
Pre-order items are generally big bulky items which we need to order direct from the manufactuer. With all of our items being Australian Made the wait is usually not too long, 3-5 business days for stock to arrive at our warehouse.
From there we ship to you.
If the wait time falls outside of this we will contact you immediately to ensure you approve the delay.
Returns and exchanges
Please contact sales@gibson-outdoors.com for any returns or refunds before sending your item back.
Any item received without prior consent will be returned to sender.
Items that are made to order cannot be refunded or returned -please choose wisely before ordering a made to order product.
Why Buy Australian Made?
When you buy Australian products, the value you spend stays in Australia. You are supporting Australian jobs. The company that produces the product can employ more Australians and the company and employees will pay tax to the Government. This means there is more money to spend on things like hospitals, sporting facilities and schools. All things every Australian needs and wants. Australian products also come with Automatic Guarantees that protect you from common product pitfalls and risks.
The 'Australian made' claim is about the production process rather than content of a product. A product with an 'Australian made' label will not necessarily contain Australian ingredients or components.
A product can be described as 'Australian made' or 'made in Australia' if it underwent its last substantial transformation in Australia.
A product has been substantially transformed in Australia if:
it was grown or produced in Australia, or as a result of one or more processes carried out in Australia, the end product is fundamentally different in identity, nature or essential character from all of its imported ingredients or components.
Example: a company sources fabric from overseas, they also import the thread for sewing. The fabric is cut, shaped, stitched - reformed into a pair of gloves. The end product (the gloves) is fundamentally different to all the imported ingredients. The product has been substantially transformed in Australia and is therefore "Australian Made"
Is there a requirement for a percentage of Australian content?
There is no requirement for a percentage of the ingredients or components to come from Australia when determining whether a product is Australian made. The only requirement is that the last substantial transformation has happened in Australia.
For full definitions of "Australian Made" consult the FAQ's found here: https://www.australianmade.com.au/why-buy-australian-made/faqs/
According to the Australian consumer Commission website , Australian consumers automatically have the following protections and guarantees when they buy Australian Made.
Products must be of acceptable quality, that is:
• Safe, lasting, with no faults
• Look acceptable
• Do all the things someone would normally expect them to do.
• Acceptable quality takes into account what would normally be expected for the type of product and cost.
• Products must also:
• Match descriptions made by the salesperson, on packaging and labels, and in promotions or advertising
• Match any demonstration model or sample you asked for
• Be fit for the purpose the business told you it would be fit for and for any purpose that you made known to the business before purchasing
• Come with full title and ownership
• Not carry any hidden debts or extra charges
• Come with undisturbed possession, so no one has a right to take the goods away or prevent you from using them
• Meet any extra promises made about performance, condition and quality, such as life time guarantees and money back offers
• Have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise.